Dish TV
Poor Service

We are a regular subscriber of Dish TV with set top box number 01510013158. On 23rd February evening, on reaching home, it was observed that there were no signals. Matter was reported to Dish TV complaints at 18601803474 with arequest that we shall not be available at home during day time & person should early. We were promised that service person will reach by 10.00 AM. My wife remained at home full day (postponing all her programs), but no body turned up. My wife tried to contact them whole day, but no response, whereas she spent Rs 98/- in this process.

The matter was again taken up with customer care on 24th evening & I had atalk to floor supervisor, Mr Arvinder, who promised that the problem would be solved in the morning & service person will visit before 11.00 AM, but again no body came.

I called customer care at about 2.00 PM 7 was again informed that it will be dealt shortly.

Then she got one sms stating that Mr Rahul Singh will be attending complaint on 26th February at 3.00 PM followed by another message within 10 minutes, that complaint has been attended & for further problems we should call their call centre at phone no. 18601803474.

I again tried to contact customer care at 4.49 PM & wanted to contact Mr Arvinder, who had promised action today at 11.00 AM, (since he was to come on duty at 3.30 PM upto 12.30 midnight), but I was not allowed to talk to hime. The person on duty never brought him on line & said that there was no person with the name Arwinder Singh.

Now I do not know, whom to contact in this regard.

So I will suggest all those, who are thinking of going for DISH TV, to think once again.

S.S. Dang

Company: Dish TV
Country: India
State: Delhi

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