Eureka Forbes
Service issues

I had registered a complaint on my Euro clean XL vaccum cleaner (Complaint # 81175506) on 13th of April. since then nothing has happend.

1) Everytime I call up the helpline they would say "I am sorry sir, but I shall ensure that it shall be done before this evening and nothing happens

2) And also, there is no escalation process in place. There is no supervisor whith whom I can speak to.

3) The helpline call handlers are not even aware of customer grievances.

4) Instead of getting call from service center I get a call for Demo for their sales people for the product exchange.

I recomend people to go for good brands like Samsung or panasonic which has a strong service backbone, I feel its a waste running behind these Moreons.

Company: Eureka Forbes
Country: India
Site: www.eurekaforbes.com

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