Electrolux
DEFECTIVE PRODUCT

I have bought a Electrolux make Refrigerator on Jan'2007. Since then the product started giving various problems. A complain was lodge on mid of 2007 and it was attended by service centre so called engineer. They took it very lightly and said no problem at all, though there was tremendous sound from the refrigerator. Again on 2008 I have to lodge complain for overflow of water behind the refrigerator. The same was attended by Engineer and have suggested to change the plastic tray as ithas melted due to over heat from the copper pipe fitted behind the refrigerator. The engineer has also charged for his visit and the plastic tray. They have changed it after a lapse of 15 days and have fitted a smaller size then that of original. On being question why it is small they replied the this is only available and so they fitted the same and no problem will arise. After one week again they have to be called due to overflow of water. This time they have said that the tray is smaller and they will change it only after one week and so they did it. It was during that period that the service engineer told that due to heat from copper pipe the tray was melted and resulten in change of the same with payment as this is plastic material and there is no guartantee in plastic material. Thereafter, again this month i.e 19th July'10 I have to lodge complain as there was no cooling in the refrigerator and water started flowing inside the machine. They have attended on 19th July'10 and have charged Rs.1735.00 as to fill gas and change of pipe which has been choked due to shifting of refrigerator. This is not at all mentioned in the manual. The Engineer have told so and has confirm that he will change the thing within 2 days, but till 24th July no one attended and hence I have to complain again and the same was rectified on 25th July. But on 26th July it started giving the same problem.

Now, it appears from the version of the Engineer that the Refrigerator itself was a defected one which was supplied by the delear of Electrolux either intenionally or without the knowledge of the delear. I therefor request to kindly get rid of this and company may be asked to replace the refrigerator and free of cost so as to enable me to use without any hassel.

Thanking You

Yours faithfully

Debotosh Deb Roy

A-1003, Apna Villa

Plot No:23, Sec-10, Dwarka

New Delhi-110066

Ph:25074620 / 9868158690

Company: Electrolux
Country: India
State: Delhi
City: South West Delhi

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