Electrolux
No cooling

From

S.V.Balasubramanian,

Executive Engineer (Retd),

1109/4, 50-street, Flat-H

Ph-26872206.

To

Electrolux,

Chennai.

Sir,

SUB : 180 Lts/no cooling-reg

REF: Your service agent Inv No 1. 4496/19-06-10 for Rs200/-

2.3700/21-06-10 1000/-

3.6466/29-09-10 800/-

The above cited references may kindly be seen with the amount spent in a shorter period of less then 3 months.

The so called World Class Electrolux Refrigerator as a source of joy till June. But to my utter dismay the compressor (under 5 yrs warranty) failed to function and the same was attended to by Techno service at a cost of Rs1000/- (vide ref-2).

But my satisfaction lost no longer. After hardly 3 months the unit had failed again Techno service people came and replaced the thermostat at a cost of Rs800/- (vide ref-3). Again as it did not work, the same people came after a couple of days and recorded his observation as there is insufficient Gas.

Again after a couple of days one more gentleman came and said that the chiller tray compartment to be replaced. He had disconnected the Gas Tube and the cost of the trays estimate was given around Rs3000/-

It may be seen that already 3 times there were different observations by the Tech service Agency and I presume they are not competent enough to diagnose the actual fault.

As a senior citizen, I am put into lot of mental agony because of the deficiency in service and before I initiate action for the redressal through the appropriate forum

I shall be thankful if you could give your final final observationand conclusion as I could not vouchsafe with the findings of the Technicians of your agency as they are unconvincing.

I shall therefore wait for your reply.

I have adequate recorded evidences on the laxity on the part of the technicians and will establish when opportunity demands.

Thanking You,

S.V.Balasubramanian

05/10/10.

P.S .tThe replaced thermostat was not returned as assured

Company: Electrolux
Country: India
State: Tamil Nadu
City: Tiruvallur

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