Electrolux Kelvinator Refrigerators
Poor Product

Sir/Madam,

Most respectfully state you that I have purchased an Electrolux Kelvinator Refrigerator (Model ERP 245 FF) on 08.02.2007 from sales Emporium, Garia, Kolkata-84.From very first day there was a huge sound problem. It is like a generator sound from the fridge. I have contacted Electrolux people they told me its normal compressor sound. On 21.04.2010 I found that there is a cooling problem both in deep fridge and lower portion. Registered a complaint on 22.04.2010 (Complaint no. KLB 0422049). The technitian visited my home on 23.04.2010 and told me that there is a gas chocking problem and reapiring cost will be RS.1700. On 30.04.2010 people from S.A.M Appliances Service (391/21, Prince Anwar Shah Rd, Kolkata-68), Authorised service centre of Electrolux came to my home and took away the fridge after several communication from 23.04.2010. They delivered the fridge on 06.05.2010 after taking the fees of Rs.1731 (Gas Charge 850.00, Drier 150.00, Service charge 331.00 and Transport 400.00). The fridge was ok. But again from 13.05.2010 the same problem arised. So, again complaint (No. KOL 1405100383) on 14.05.2010. Today (15.05.2010) their technician came to my home and gave an estimation of Rs.1200 for repairing the cooling duct suspecting there is a leakage problem.

Exatly I dont know what is going on.

So please look into the matter and take necessory action as early as possible.

with warm regards/

Mr. Jaydip Sarkar

Flat 115, Kobasia Vin, 185 Srirampur Road,

Garia, Kolkata-84

Mob -09830586582

e mail- jaydip_76_in@yahoo.com

Company: Electrolux Kelvinator Refrigerators
Country: India
State: West Bengal
City: South 24 Parganas

  <     >