Electrolux Refrigerator
Worst Service

I had given a complaint for my Electrolux Refrigerator, Model No: ER-40FF on 25th Feb Complaint No: HYD2502100012. The complaint was registered on Electrolux Company's customer care no 040-39404040 as I am based in Hyderabad. It took 7 days for their service provider to attend the complaint after lot of follow up where as the company claims to provide service within 24 hours.

Finally they have changed some timer & charged me Rs. 1, 450/- for the same & given me Inv. No-17777 dt. 3/3/10 for Rs. 1, 450/-. They informed me that the problem has been solved and my refrigerator will start perfectly now.

Within 2 days the refrigerator's cooling stopped again. I called the service provider in Hyderabad who had attended my complaint. He kept on postponing for 2-3 days & finally told me that the timer actually replaced by them is not matching one with my refrigerator & told me to register the complaint again with customer care at 39404040 & we'll get the actual timer & replace it free of charge as they had already charged me Rs 1, 450/- for the wrong timer fitted.

I registered the complaint again on 11th March vide complaint No: HYD1103100030 (i.e.S.No 30 of 11th March) to replace the correct timer immediately as I had already suffered for almost 2 weeks.

Today 17th march is over, i.e. again 7 complete days are over and nobody has come to replace the timer & rectify the complaint. We are daily calling them 8-10 times with no effective reply. Every time we are getting the same reply that technician is starting but nobody came again for last 7 days.

The contact no where I am in touch after registering my complaint with customer care who had come earlier after 7 days & replaced wrong timer are as follows :

Hyderabad Service Centre No - 32448256 . I am also calling their service incharge as well as technicians but nobody is able to help & are giving one excuse after the other for the same.

I am planning to approach the Consumer Court with all the details as I have all the related papers & information with me.

Their service centre in Hyderabad is totally spoiling the reputation of lectrolux brand by harassing people like this that also in such extreme summers & high temperatures. How can they expect a person to live without a refrigerator for 3 weeks as I am suffering since 25th Feb.

I had purchased this Electrolux Refrigerator with great confidence & had been recommending lot of people earlier to buy this product as I liked the product but after such after sales experience, I recommend everybody not to buy Electrolux in their life time.

There are no numbers provided of Videocon Gurgaon office where we can complaint to some seniors. That’s why this service provider in Hyderabad is taking customers for a ride.

Now after almost 3 weeks, my complaint still remains unattanded.

Pls see if you can take some action on the same to teach a lesson to Electrolux Company.

Harsh Anand

Company: Electrolux Refrigerator
Country: India

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