Elica Chimney
Charging visit charges during warranty period

I had bought a Elica Flat glass 60 LTW chimney TH10002537 from CGR Enterprises, Bangalore in Oct.

The chimney came with a lifetime warranty and value back benefit manual that very clearly states "visits made by co technician for product assistance for an initial period of one year from date of purchase of product would be free"

Last week (Sep first week) the bulbs of the chimney were not working. The technician visited on 08.09.2011. There was loose connection which was rectified and there was no replacement of spares.

I was charged Rs.200- for site visit, whereas it should have been a free visit.

The service request no lodged on 05.09.2011 was 4636 and the company representative told me over phone that the visit charge was payable even during the warranty period.

This is in blatant violation of what their manual states and the terms of sale.

On what basis is this amount being charged? Is it the case with all the buyers? If so, then why is the misleading information at the time of sale?

I sent an email to the customer support a week ago. Still no response from the company.

Probably should stay away from Elica if you expect after sales service and any response from the company at all.

Priya Sivaram

Company: Elica Chimney
Country: India
State: Karnataka
City: Bangalore

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