Eureka / Aquaguard RO model
Aquaguard not working

Hi,

I, Sanat Kumar Nanda staying in J.P.Nagar 7th phase, Bangalore - 78.

I purchased an Eureka Aquagurad RO model one year back and had faced

lot of problem as described below..

FIRST TIME :

after 3 months purchase water flow stoped. I called to customer care,

no body came after 48 hrs. Again I called to customer care and try to

get near by service centre contact number and I got the number. Then I

tried to call near by service centre and after one day service person

(KISHORE) came and fixed the problem

SECOND TIME:

after just 15 days of fixing the first problem again water flow stoped

, again I called near by service centre, again KISHORE came and fixed

it.

THIRD TIME:

again 20 days of fixing second problem same issue (no water flow),

again I called, again service person came and told me put an extra

outer filter saying there will be no problem afterwards. I purchased

the outer filter by paying Rs.700.00 and water started flowing.

FOURTH TIME:

again same issue after one month, no water, again called to lot of

people even if called the area manager, after a huge discussion with

all the people for 5 days they sent one person and changed the inside

candles and water flow started.

FIFTH TIME:

again after one and half months, same problem no water, again called

, person came and said some electronic parts not working, he changed

and it worked.

SIXTH TIME:

again after 10 days, same problem, again person came, clean the

outer filter, did something, water flow started.

like this I did not even remember some more time, I will call,

person will come to fix it, it will work for some days, then problem

started.

All I can say they have not done service anything for more than 2

months it worked. all are temporary services.

very recently it was not working on 25/03, so I called near by

service center, nobody came for 5 days, Then I called customer care on

31/03 explaing all details, they lodged one complaint with number

(0061757696) and said it will be resolved within 48 hrs, today is

05/04, already 5 days gone after the complaint has been lodged,

nobody has come or called me.

I have also requested lot of time please change the product and give

me new one, they did not accept it.

I am really frustrated from them, so I requesting from bottom of my

heart please take some action and provide me permanent solution,

I AM EXPECTING A LOT FROM YOU, please help me on this issue and

provide me a solution.

eagerly wating for your response

Sanat Kumar Nanda

My Eureka Cust ID - 1007013268

Company: Eureka / Aquaguard RO model
Country: India
State: Karnataka
City: Bangalore

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