Eureka Forbes - Aquaguard Riveva
Not fixing the problem since one month

I have purchased a RO water filter (Aquaguard Riveva) in 2009 and I have renewed the extended waranty for another year, it is valid till June. I keep getting frequent problems with the system... within a year of purchase the filters has to be replaced, 2-3 months back the adapter has to be replaced, now there is another coil which is spoiled & getting heated due to which the filter is not working... My customer ID is 0061618884, I have raised a service request with eureka helpline on 23rd March, req# is 1006159754, they confirmed the problem and they assured to replace it within a week, as there is no reponse from them i keep calling and calling the local service guys/manager every 2-3 days and they say it will come in next 2-3 days, finally again i called the helpline and they raised another request# 0061872428 on 13th Apr, they mentioned it will be addressed in 2-3 days... its almost a week no response and when i called again they are saying another 2-3 days and when i asked them if that is correct info they are not able to assure me... not sure how many days it will take

I have been buying a 15lts water can of Rs 45 each day... till now i have to spent around 27 cans of water (Rs 1200/-), Pls help me in getting the problem fixed and i want the company to pay me back the 1200/- as i have spent due to the delay of there service

Company: Eureka Forbes - Aquaguard Riveva
Country: India
State: Karnataka
City: Bangalore

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