Eureka Forbes, Aquaguard Total RO
Horrible Customer Service

I bought an Aquaguard Total RO, from Eureka Forbes in March. Till I purchased the product, after just enquiring about the product, the Sales guys were behind me to purchase the product, offering me after sales services. The deal was four free services in the first year, at my doorstep. Hence I purchased the product. After which nobody turned up till six months, when I realised that it is already six months. I called them up, and requested for a service for the water purifier, but nobody turned up nor did they call me up. I called them up again after a week to check whats happening, and I hear the same response saying someone will call me up and come in a day or two. I kept calling for a month and finally one service person turned up and serviced the water purifier. After which, its been two years now, nobody even called me up to check whats with the purifier. Then why offer me four free services at door step?

If that is one part of the issue, the second one now is, the purifier is not working and hence I called the customer service number 39883333 and I placed a request for servicing the same on 28th of April. No response till 1st May, when I called up again and hear the same thing, that someone would call me up and come over to service, but no response. I finally caught hold of the service centre number and they say that I should get the purifier to their service centre as my house is not within their service centre perview. Did they not know this when they sold the product? I took my machine there and got it serviced, but the person who serviced the product, Mr Kiran, turned out to be as rude as rude can be, also termed as a MORON. I personally will not suggest the product to anyone henceforth atleast because of the after sales issues.

Company: Eureka Forbes, Aquaguard Total RO
Country: India
State: Andhra Pradesh
City: Hyderabad

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