Eureka Forbes/Aquaguard Water Purifier
Sale through Falsification

Dear Sirs,

I wanted one Domestic Water Purifier and was in mind to have Eureka Forbes R.O. Nano Water Purifier. However the Eureka Forbes Aqua Guard Sales Team Head Mr. Ganesh Soni prevailed over me (Duped me would be more appropriate) and sold Aqua guard Classic Model, stating that the model I was looking for is not being marketed by the company in the Urban Area and is available only in the Rural Area through Dealer Network. His statement was corroborated by the Branch In charge on the phone and only then I agreed for installation of the mentioned Classic Purifier on 3rd of June’11 against payment of Rs.7390/-vide cheque no.283032 of ICICI Bank Dt.3rd June’11.

However, couple of days later I found out that the Model I had in mind is freely available in the local market, only thing being it is a different division of the same company i.e. Eureka Forbes doing the marketing through dealer network. A fact purposely hidden from me by the company people.

Learning this, I promptly informed them about their malpractice and asked to take back the machine and refund my money. I also lodged a complaint on the company website about this matter and requested them to do the needful. The complaint reference no. provided is :-b01fd0913957.

These actions of mine made Mr. Ashok Mishra to assure me that they shall refund me the money and take back the machine, as soon as I come back even after a month, as I had informed him that I shall be out of station from 8th -26th June’11.

But after coming back I found that they have no intention of honoring their commitment and so much so, they even stopped receiving my phone calls. Even my mails to acquaguard@eurekaforbes.com did not get any response.

I hope you would take up this issue with Eureka Forbes and force them not only to refund themoney, but to pay me heavy compensation for my health problems and mental harassment, so that onward they do not dare to befool customers.

Company: Eureka Forbes/Aquaguard Water Purifier
Country: India
State: Uttar Pradesh
City: Varanasi

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