Eureka Forbes
Non response of complaint after AMC

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From: Tajinder Singh

Date: Tue, Jan 12 at 10:23 PM

Subject: Your AMC Contract No 15801109

To: timesent_1970@yahoo.com

Cc: customercare@eurekaforbes.com

Kind atten - Times Enterprises

SRD 202, shipra Rivera tower, indrapuram

Ghaziabad tel -0120-2605347

I had taken AMC of our Aquagaurd NOVA vide above mentioned Contract for 2 Years valid from 11.04.2009 till 10.04.2011 '

We had made complaint to you that imachine is not starting even after green light indicates. On 10.01.1010 your tecnician had visited to attend the complaint, i had told him that appraently i lam suspecting start switch was not working properly and sometimes it missed the connection when pressed.

You tecnician did not cared what i explained to him about problem and done other hit and trials and after tempring original parts of equipment ie cutting the wires and making joints in electrical wire with tape reached to the desicion that start switch needs to be repalced which i had i had told him initially.

Even after this, episode not ends, he declined to do the further repairs saying he was not having spares and will be back in evening and do the repairs.

Now the current position is this we are not having drinkable water from last 2 days at home and our aquagaurd had taken bad to worse shape. Now even the led lamps are not indicating.

I request you to pl do the following -

Send some skilled tecnicain, need not to send the un skilled technician.

Send him along with the original parts, in any case i will not accept indigeneousand spurios parts.

Got replaced electric wires which you service tecnician had tempered.

Do it on priority and give me call at -9811299413 immediately.

I hope you will attend this on priority and revert back. You had already harrased me for more than 3 days without water and making me felt cheated even after spending for 2 years of Annual maintenance contract.

In case of breach of AMC at your end i had no aption left rather than knocking Consumer Court.

Thanks

--

Tajinder Singh

Cell - 09811299413

B-1/202, krishna Apra gardens, Indrapuram, Ghaziabad

--

Tajinder Singh

Cell - 09811299413

Company: Eureka Forbes
Country: India

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