Eureka Forbes
Faulty Machine

I purchaed an Aqua Guard Sensa Water Purifier, on 05 May with a cash payment of Rs 18000/-. Even before the machine was due for its first servicing ie on 05 Sep it developed a problem. After numerous complaints, the company did send a technician but to my surprise the poor guy knew nothing about this system. He some how managed to open the system but later struggled for almost an hour assembling it back, without any repairs. Since that day i've been calling the customer service desk continuously and also I've visited the local office a number of times. But unfortunately there has been just no response from the company. The most interesting thing in the whole issue is that when i lodge a complaint, I immediately get an SMS on my mobile comfirming my request number but when I call two days later, with my complaint reference number and date, asking about the status of my complaint, they simply deny having any complaint from me. I am not just disappointed with the product but with the after sales service as well. Seeing the response from the company, I am not interested in continuing with the machine and would like to return it back to the company. I as a customer, have no other option but to either go to the media, news of people buring their faulty product outside the showrooms do make interesting national news for sure. Or the other option left with me is to go to the consumer court.

Its may advice to all those who may be planning to buy any Eureka Forbes product in near future, there are atleast a dozen other brands available in the market at almost half the price and much better services. I have made a big mistake by investing in Eureka Forbes...

Company: Eureka Forbes
Country: India
State: Punjab
City: Patiala

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