Eureka Forbes
Poor service/ hopeless dealing

Sir, I have registered complaint at Sarthak Enterprise (Agent of Eureka Forbes), Lakshami Nagar for rectification of aqua guard. No one has turned up even after spoken to engineer and Sarthak Enterprise number of times. I have a very bitter experiance earlier with Sarthak enterprise since no proper attention is being paid.

After chasing with Sarthak Enterprise for three days, there engineer visited on 15/11 and replaced the candle and carbon as per the contract. I am sorry to state that the candle replaced earlier was found duplicate since told by engineer. What is this? Can we expect such thing from the company like Eurekaforbes. Carbon tube was also damaged and the cristles of carbon had also cholked up the pipe of water supply. I had enter into AMC for two years. However it is wonderful that three candles and three carbon have been replaced in one year. This is a poor show of Eurekaforbes since the duplicate material are being supplied. Accordingly, the candles and carbon are being changed. Earlier technician of Sarthak Enterprise had changed the candles prior to that. This was required to be checked up.

Further, M/s Sarthak Enterprise is also very hopeless, This agengy never give feed back. I requested Eurekaforbes to make available the candles and carbon for the year 2012 without charging in lieu of duplicate candles replaced earlier. But no action is taken.

Due to poor handling by technicians, the machine is not giving good result. Secondly, UV Lamp is also to be replaced since it has completed 5000 burning hours in six years. Any UV lamp looses its intensity after completion of 5000 burning hours as per the manual/ specification. Looking to that, it was requested to change the lamp, but no action taken till date. This is however a poor dealings of Eureka forbes.

A.K.KHANNA

Company: Eureka Forbes
Country: India
State: Delhi
City: East Delhi

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