Eureka Forbes Limited/ Euro Clean Wet and Dry
Undurable Moto

I am kanthakumar (9840558211) residing in Chennai. I have purchased Euroclean Vacuum Cleaner Wet and Dry model from Eureka Forbes on Sep 2008. The product cost is around Rs.10, 000. While marketing the product, the sales guy told that the motor is very efficient and it is proven with high durablity. I used the machine regularly (weekends). After one and half year of using the machine, the motor is giving more sound. I went to their Customer care center in Velachery (newly opened) and asked them to repair this. While purchasing the product the sales guy said that it having life time service warrenty. But now, They said that the motor has to be replaced and it cost around Rs.3000. I was shocked. I asked the service guy that i have purchased only before one and half year so please try to service the motor instead of changing that. But they are not ready to do that. Then I asked them what is the warrenty period of the motor. he said that Only SIX months and the life of the motor is maximum 2 years but the other parts would not give any problem which are totally plastics. So, if you are purchasing this model (wet and dry) you have to spend 3000 per year as a maintenance charge. Before purchasing this product THINK TWISE. The service is very poor. The motor is not durable. Finally we are getting more mental stress on this.

Company: Eureka Forbes Limited/ Euro Clean Wet and Dry
Country: India

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