Eureka Forbes/Reviva
Machine stopped working after one month of purchase, after three days of complaint the machine is yet to be repaired

To whomsoever it may concern.

I purchased a "Eureka Forbes Reviva" on or about 12th of June which suddenly stopped working on 19th of July. I registered a complaint on the very next day, i.e., 20th of July on your phone no. 39883333 when Complaint No.83236227 was assigned to me. I was assured that my complaint would be attended to within the next 24 hours. I had made a specific request that the technician should not visit my place between 12.30 pm and 4.00 pm on 20th of July and in any case he should call me on my mobile no. 9811181935 before visiting. However, it seems highly incompetent people have been employed to answer calls who can't even take instructions in simple language. Contrary to my specific request a technician allegedly visited my house around 3.00 pm without calling me on my mobile. I called up again around 7.00 pm inthe evening when I was assured that my complaint would be treated as an urgent one and someone would visit shortly. Again none turned up, nor did anyone have the basic decency to call me.

Today in the morning again I called up on 39883333 when I was assured that my problem would be solved during the day. During the day a technician Mr. Anil Kumar visited my place and after examining the machine told me that something was wrong with the adapter and it required to be changed. I was, however, told that adapter was not readily available in the stores and it may take a couple of days for the same to be available. I was further told that I would shortly receive a call from the office in this regard. since it relates to something as basic as drinking water, I was constrained to call up on 39883333 when I was given the phone no.30674953 and asked to speak to one Ms. Leena, Customer Relations Representative who would redress my grievances. I called up 30674953 and spoke to the said Ms. Leena when again I was assured that someone would soon attend to my complaint and it would be rectified today itself. She also promised to call me on my mobile shortly. I am yet to receive any phone call in this regard.

I regret to say that I am highly disillusioned and dissatisfied by the poor quality of your after sale service. Had it been the case of purchase of a new product your executives would have showed exceptional promptness since it involves receipt of money. I have certain basis to say this. When I had approached Eureka Forbes for purchase of the new machine your executives visited my place within a couple of hours and took the cheque from me after promising to have the machine installed positively on the next day. But on the next day your executives expressed inability to have the machine installed due to non issuance of machine and non availability of plumber for installation. It was only after a lot of commotion and haggling that the device was finally installed. However, I wish to place on record that till date I have not received the invoice/receipt for the purchase despite repeated requests from my side which again indicates that your people are not interested in anything beyond receiving money.

Now I am at the mercy of Eureka Forbes since I have committed the mistake of buying its product and cannot do anything but wait till the time when the adapter would be available and my machine would be rectified. If this is the state of affairs in the National Capital one can well imagie the plight of your customers in smaller places. I am constrained to say that I would never suggest anyone to buy your products. Rather I would discourage people I know from buying your products.

A (actually one amongst many) highly dissatisfied customer at the mercy of Eureka forbes

Rajeev M. Roy

340, Mandakini Enclave,

Alaknanda,

New Delhi- 110019

Mobile- 9811181935

Company: Eureka Forbes/Reviva
Country: India
State: Delhi
City: South Delhi

  <     >