Eureka forbes/ Sensa total water purifier
Faulty machine supplied

I have purchased sensa 80000459 on 03jul10 from mathura through sanjeev sharma css code 9008163. machine was installed on 03 jul 10.

It worked for 4days only. complaint was regd with service centre on 08 jul 10 at mathura.mechanic visited my house next day and rectified the fault partly. he said that sensor was not working .he assured that he will put up demand for new part.

machine has been non functional since then.

I rang up again after 5days. mechanic came and examined machine and said that sensor was un serviceable and could not be repaired. he recommended for change of machine by sales manager mr sharma.i have been speaking regularly to sales manager at mathura and hesaid there is no mechine in stock.

beyond this neither the company rep has taken any action nor the mnc has initiated any action despite repeated complaints. the best part is that the consumer redressal no they flash in their ads is unreachable most of times and if you get through they make you wait for hours

LESSON: DO NOT BUY ANY EUREKA FORBES PRODUCT. PERHAPS THE COMPANY IS GOING BANKRUPT THAT IS WHY AFTER SALES SERVICES ARE BEING DECOMMISIONED

Company: Eureka forbes/ Sensa total water purifier
Country: India
State: Uttar Pradesh
City: Mathura

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