Faber Heatkraft / Cook Top
Profile come loose

28th Dec'10

Bangalore

To The Manager

Customer Service

Faber, India

Sir,

Please note I purchased a 3 Burner Faber Cook Top from your dealers "Sterling..." in Dr. Rajkumar Road, Rajajinagar, Bangalore on the 4th Nov'09 ((Cash Memo No.: 997).

The rubber profile on the sides were loose on purchase itself but I did not think too much about it at the time. But with time the profile came loose completely exposing an extremely sharp edge all around. We tried to glue it back using industrial glue which did not solve the problem. Recently while cleaning the cook top my wife's fingers got nearly sliced through due to this razor edge at which point I called the local Faber Service Centre in Bangalore who were most uncaring or responsive. The only reply each time I called was that the "profile" was not in stock! I then put in a complaint (Ref. No. 101107794) on the Toll Free No. whose response was also poor.

Finally after repeatedly pressing Mr. Martin at the Bangalore Service Center, he sent Service Technician Mr. Basavaraj who looked at the problem and mentioned that it was a "Design Fault" of Faber's and that he could not do anything about it.

Design fault or not since this is a serious safety issue I would like to know what is the Company's response in this matter.

Awaiting Yours.

Best Regards

Capt. Karun Thekepat

Company: Faber Heatkraft / Cook Top
Country: India
State: Karnataka
City: Bangalore

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