Forbes / Designa - Water Purifier
Pathetic Service

Bought one FORBES Designa Water purifier from TATA Croma, Belapur Mumbai. Faced Installation issues. Than faced after sales service issues. But did not face any issues in getting the AMC. Again faced Service issues. Transferred from Mumbai to pune. Faced Un-installation issues.

Shifted to Pune. Faced Installation issues, No problems with renewel of AMC very prompt service guy came before due date, collected the money gave me a receipt. but that time he was running out of spares and as replacement of cartridge was due he commited that this will be done within no time. it's been almost one year. he became hollow man now. invisible.

several calls were made to the delar but no avail. today on 17th Jan i came to know that calling a service centre is not the right procedure. we should call their call centre. I am unable to reach their office as the people on phone are not authorised to give name of phone nos. of their superiors.

No preventive measure in term of maintenance and no service have been provided till the time. As I was going through the contract two services and one cartridge change should happen in one tenure (apart from complaints). And of course that can not happen in two subsequent months.

Today I launched a complaint about the same (17th Jan) on their call centre no. 020-39883333

And asked about the office contact details they gave me a no. 020-39883333 when called came to know that the lady who handles these issues are on a picnic and in her absence they can not take a call. They asked me about the complaint no. lodged on their helpline. But I have not received any of the complaint no. from there. (call was recorded and can be cross verified from the call centre)

This is un-necessary harassment.

My Request to the company is; Please deduct AMC amount of one year which will be completing in somewhere Mar' 2011 and refund me balance amount.

Also make me aware that why it happened. Because me my wife and my kid we all are facing health issues right now (bad water caused diseases).

Atul Swami

91 9823258010

Pune

Company: Forbes / Designa - Water Purifier
Country: India
State: Maharashtra

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