Airtel Prepaid
Charged for calling customer care!

Dear Airtel,

I am Koustuv Chatterjee, a customer of Airtel Bengal network. My number is 919932910145. Yesterday (15/04) I called 121 (customer care) at 6:32pm & I was charged rs13.25 for the call. I then further called customer care. They requested me to call again after 10 hours. Today when I am calling again, they are unable to give any details though about 12 hours have been passed. If I call customer care again, my outgoing to customer care may be blocked.

So at this moment I am writing this mail to request you to check my call details of 15/04 & return the money. I also request to let me know the call details of the said date.

Here I am giving some details of my connection to prove my authentication.

1. Owner of the connection- Koustuv Chatterjee

2. First call date- 30/11

3. Recharged with rs999 to have lifetime promo on 18/05

4. No other promo is active.

5. The balance after the controversial call was 20 rupees & something paise

6. Balance before the call- rs6.11

Dated: Yours faithfully,

16/04 Koustuv Chatterjee

Amta, Howrah

Company: Airtel Prepaid
Country: India

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