Whirlpool India/ Refrigerator
Very Very Poor Customer Service

I have purchased Whirlpool Refrigerator. Right from day one, the customer servioce has been poor. It is a pain to call their call center. Everytime you call and if you are lucky ennough to go pass the 'your call is important to us; all our executives are busy' message, you get a different complaint number. Previous complaint are automatically closed without actually performing the service to repair the fault. There is no history of all your previos calls. Evrytime you have to repeat the entire story. The service engineers do not honour the given times and are absolutely incompetent. I was told that either the freezer section will cool or the lower portion but not both. My refrigertor is not in a working condition for last 2 months but no one, including all senior executives whom I have tried to contact are bothered to resolve the problem. This is despite the fact that I have bought their so called 'peace of mind' AMC plan for 3 years. I am simply disgusted.

Company: Whirlpool India/ Refrigerator
Country: India

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