Godrej - Air Conditioner
No Service - Even After paying entire amount

Airconditioner - ModelCode - Aso5e11 / gsc 13fa whm / aso5e11 - 120386

1. I have signed a 4 yrs contact for which entire amount has been paid.

The person from the canvesing department has taken the money for which airconditioner department is not responsible.

The person Mr. Sagar Nikam - Vikroli br has said that you can call for servicing you air conditioner any time you required and will replace any part and also promised to provide the clamp for the outdoor unit, which turned to be false.

I have given a compalin on 2nd October'10 (complain no 647122) and taken an appointment for saturday ie 9th October'10 but they still have not provied the serive. Even after giving ten complain to there call centre, 30 calls to the authorised service provider Mr. Sanjay Deapankar (Sansu refrigeration & air conditioning service, D/5, Tapasya Chs, plot no 27, Veer savar kar nagar, thane -west 400 606 . Tel 25823835 / 9967054176 / 9892820176) non of the officer from godrej have contacted me. I belive the company is cheating the customer in the name of 4yrs service contact.

I thing there are no authorised person in godrej the person i have sopken is all from the contact staff - Anita / Vijay who are not in a position to solve customer problem nor they know who the head of the department.

The staff at the call centre and back office are very rude and unpolite.

Godrej is the first orgainsation which is whole run by contact staff, no email id, no heads of the department. This guys are cheating customer in the name of service/product and making customer run one dept to another.

I have purchased the air conditioner from vijay sales and the person who visted my place befor purchasing told me the installation is free of charge, however to my surprise the person from the authroised service provider took the money Rs.1500/- from me???

Is there any responsible person in Godrej who can solve my problem???

Rgds,

Ajit

Contract no 0702100048

Company: Godrej - Air Conditioner
Country: India
State: Maharashtra
City: Thane

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