Godrej Appliances- washing machines
Complaint not registered

It is really disgusting. On one side your washing machine is out of order and on the other nobody is attending the complaint.

I am a owner of Godrej washing Machine for last six years. Very minor complaints were there in this period . but in the month of May the drying action stopped working. I gave a complaint on 16th /17th vide complaint no 759100. The first person attended the complaint could not set it right. Then the other person Mr P K mohanty came and corrected the problem by putting one belt. He gave a reciept of Rs 500/- including the belt & service charges, vide reciept no 2178.of INSTA CARE & Services, Shahid Nagar. This man suggested us to go for a AMC . We were supposed to go for a vaccation. So when we came back we did the AMC on 10th june vide reciept no 2200 . On 2nd Aug I registered again the same complaint. The spinning action again stopped. Th ecomplaint no is 769369. On 3rd of Aug, a technician came to check waht is the problem. But didnt corrected it. Today i called the complaint centre, they replied that they will inform the status. Afternoon again I called, they said part is not available. Now again one person Mr Sukant called me that tommorow the same person will come, who recieved your AMC money, to return the money.

I am surprised at the attitude of these people. Instead of giving me the service, they are further harrasing me by returning the money that too after two months. This is realy a hopeless situation

Company: Godrej Appliances- washing machines
Country: India
State: Orissa

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