Godrej
Substandard quality

I would request your organization to insist with the producers of consumer goods especially TV's, Microwave ovens, Refrigerators, etc to ADVERTISE AND INFORM THE CUSTOMER ON THE ORIGIN OF THE PRODUCT i.e, whether it is of Chinese origin etc.

I had bought a Godrej microwave sometime back and had problems with it within a couple of months. Godrej managed to replace it with a new one. The new one also developed a problem soon after the warranty period was over - i.e. one year. On visit by the Godrej representative I was asked to pay nearly 3000/00 (Rupees three thousand only) to replace the computer board. I refused to pay as it was only a year and then which I checked with the representative I was informed that the microwave was of CHINESE origin and Godrej just palmed it off as their own. Only if I was informed that the microwave was of chinese origin I would not have bought it in the first place knowing well the quality of chinese products.

In the absence of such crucial information required to make an informed decision, customers are cheated off their hard earned money with such substandard stuff even by companies whose assurance is trust and honesty like Godrej.

With the world becoming a global village, and in the interests of all the customers I request your organization to make it MANDATORY and COMPULSORY for all the manufacturers to disclose the origin of their products ON THE PRODUCTS AS WELL AS IN THEIR ADVERTISEMENTS so that the customer can make an INFORMED decision and not made a fool like I have been in the absence of such information.

Company: Godrej
Country: India
State: Karnataka
City: Dakshina Kannada

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