Godrej Refrigerator
Refrigerator not working

Dear Sir/Madam,

My refrigerator stopped working on 14-05-10. My complaint no is 638145. The technician who attended the job on 14th evenning told me there is some gas leak so we have to recharge the gas and this will be done on 17th afternoon. Since I was travelling to Gandhidham the same day I provided the service centre my brother's contact number. He was contacted on 20th and the technician who attened the call told him that the compressor is faulty and will have to be replaced. My brother told him to call him before they come to replace the compressor but they did not call him till I returned from Gandhidham on 26th. When I called the service centre they told me your brother did not call us. Anyway they promised to come the next day. Next day they called and said sorry we do not have spare compressor and we will receive tomorrow so will attend to you tomorrow. The technician came late in the evenning on 28th and replaced the compressor. He also replaced a relay for which he charged me also.(He used an old relay and claimed to be new, it was not in any package and from the condition even a blind man can see it is used relay). On 30th morning I woke up to see that the fridge is not working. I called the call centre and lodged a new complaint no. 649307. I also called the service centre and they promised to send me technician the same day. The technician was the same who had attened my call the first time. He replaed the fuse and started the fridge. He blew up my stabilizer fuse and the fridge fuse. He told me the compressor has to be replaced. I showed him the relay which was replaced earlier and he agreed it was an old relay. I have today called the call centre and they have promised to take fast action. Can anybody imagine a senior citizen living alone at present servive without a fridge in Mumbai for almost three weeks. Is this the kind of service provided to a person who has four years service contract? Is it because I have signed the contract this kind of service is provided? The compressor is still under warranty. Please please explain to me is this Godrej service?

Company: Godrej Refrigerator
Country: India
State: Maharashtra
City: Mumbai Suburban

  <     >