Haier
Indecent talking with customers

Useless service

HAIER Washing Machine

Location: Kalyandurg, Ananthapur dist, India

Aruna on May 31

Useless talkings, Neglect&bad responce in Customer Service

To,

The Head,

Service Department

HAIER. Electronics

Sub: Neglect&bad responce in HAIER (Ananthapur Service Center) after sales service network

Dear Sir,

I would like to bring to you kind notice the following facts :

1.We purchased a HAIER (front load) Washing machine on 05-02 (MAHAVEER ELECTRONICS, ANANTHAPUR) and they came for demo after one month.

2.When they are showing demo the PRESSER VALVE was not working.after several days they came and changed the VALVE.

3.i called up to the branch manager (HARINATH REDDY mob number 9000100527) on April 1st week and said REPLACE the product.he said a STORY LIKE MY WIFE PURCHASED A LCD, IF ITS HAVING ANY PROBLEM I WILL CHANGE THE PART ITSELF NOT A LCD, SO WE CONT CHANGE THE PRODUCT.AND FINALLY he said wait for two months then we will replaced the product.

4.On MAY Our washing machine make HAIER (Front Load) went PC problem.

5. We made a complaint through your call center toll free no. 18002009999 . assured for early rectification. Complain no: Hyd 115160039 on 15-05 time 5:32 PM.

6.your people came after one month and rectified the problem and said the Engineer better to replace the machine.

7.Again i called up to the branch manager (HARINATH TEDDY mob number 9000100527) he replaid we cont changed the product we can rectified the problem, and i said we dont want to rectify the problem why becoz it is continuesly getting problems when i was got the product.so that u should change the product.

8. We again reminded your call center several times when no one turned up. COMPLAINT numbers like Hyd 115160039 time 5:34PM, on 07-06-11, ...28-03 with ref num Hyd 123280080 time 7:35, 31-03 Hyd 123310052 time1:43 PM, 23-04 Hyd 124230078 and on 29-05 with ref num Hyd 125290017.

9. Still we didnt get any reply from your people.

10.I called up to Mr VINOD on 9703216000 (he is new branch manager).he said a STORY LIKE I PURCHASED A BIKE, IF ITS HAVING ANY PROBLEM I WILL CHANGE THE PART ITSELF NOT A BIKE, SO WE CONT CHANGE THE PRODUCT.i think that fellow does not know washing machine it is totally different to bike. NOTE: why these useless talkings with my sister is it correct for HAIER people?

11. In light of above events it appears the same useless service centers are operating in ANANTHAPUR with the connivance of your call center for cheating the customers and spoil name of your esteem organization. As we tried several time to customer care the simply said we will forword the complait but we didnt get proper service.

IMPORTANT NOTE: PLA TAKE AN ACTION ON VINOD AND HARINATH

. We further request your legal service center over here to replace the WASHING MACHINE and investigate matter in details to avoid cheating of other customers and daming repute of HAIER

Hoping an early action in this regard. I will appreciate if you respond to this mail for acknowledgement.

Thanks,

Aruna

Company: Haier
Country: India
State: Andhra Pradesh
City: Anantapur

  <     >