HCL
Non-response during warranty

I bought a HCL Beanstalk desktop bearing S No A084AQ157131 at Delhi in Aug. I was sold this computer by the authorised dealer with an understanding that it will be upgraded to Windows 7 after I register the computer on the company website. Despite registration the upgrade DVD never came. I talked to all levels of managers but they denied that such an offer for upgrade existed, though the upgrade offer was also on the internet on the Windows website.

The computer kept crashing repeatedly and the service engineers kept blaming it on non-upgrade to Window 7 initially. Gradually the service engineers stopped coming and the computer was lying spoilt for quite some time. After a lot of verbal abuse to the HCL top brass finally some engineers started coming and said that the motherboard and another part need to be replaced. Multiple visits by engineers after gaps of a week each in which they would get spares which would never work, finally got the computer running. After a week the computer crashed again. On calling the service engineer the blame was put on the UPS now. I got tyhe uPS checked by two companies who have certified that there is nothing wrong with it. No engineer came thereafter. I was assured by the service manager that my warranty has been extended as my computer was off-road for such a long duration. However now the HCL call centre does not even register the complaintsaying that the warranty is over.

Company: HCL
Country: India
State: Delhi

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