HCL infosystems
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Hi i have bought kodak mini 200 from E-Zone Pune, photos come with a dark spot on screen from the first day of use. E-zone directed me to go HCL infosystem Pune to report the problem as they are authorized service center for Kodak.

At HCL infosystems pune Viman Nagar customer service is a harassment as he asked me for a ID proof photo copy if I am the authentic buyer of that product. Once he gave check to camera he said camera has been damaged and no warranty applies to it, and now it is a chargeable repair.

There is whatsoever so marks on the camera which suggest that its damaged, and hardly been used for single day. When I told them that I not going to pay for anything and I am going to report it to Kodak, the reply was that we are HCL and we have nothing to do with Kodak. HCL infosystem only registers complain for HCL products. So i have no escalation matrix online, and dont want to run around every office of HCL for escalation like 1960s.

Thanks

Sandeep Bohidar

mob -9665042417

Company: HCL infosystems
Country: India
State: Maharashtra
City: Pune

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