Airtel Mobile Service
Unauthorised deduction

I have a prepaid airtel connection on which every week there are some deductions on account of SMS or calls which have not been made.

The deductions are not large just Rs. 1 to Rs. 3 but why should I bear this if I have not utilised these services. Besides if un-checked it could lead to bigger deductions in future. It has happened in the past when a service for sports info was activated on my cell without my consent or knowledge and amounts were debited to my account for a long time before I realised it.

Complaints on the helpline have had no effect. The reps insist that they are cannot help. Also calls for complaints are charged to my account.

Sejal Nayak

Company: Airtel Mobile Service
Country: India

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