Hindustan Unilever
Faulty product, No after sales service

We bought a Pure It water purifier from Hindustan Unilever. Just after two days of use, the tap started leaking. We lodged a complaint with them on its helpline number 18601801000, complaint number C102355893 on 26th June.

They told us that a representative will come and have a look at it. Till date, no one has come.

We

We call them every day, and they keep telling us "they will pass it on", but nothing ever gets done.

I asked for a supervisor & got transfered to a Senior Executive named Rupesh. This person was as unhelpful as the rest of the people I had spoken with before. He even sounded as if he was laughing on the phone when I was talking. I asked to be transferred to a real supervisor & not a senior exec. But I was told that there is no other person. Rupesh even refused to give me the name of his supervisor.

This is absolutely ridiculous, given the fact the Hindustan Unilever is considered to be a reputed brand.

I will call them again oday & if nothing gets done by tomorrow, I will not hesitate in taking this matter to the Consumer Court.

Company: Hindustan Unilever
Country: India
State: Maharashtra
City: Mumbai City

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