HINDUSTAN UNILEVER LTD PUREIT
POOR PRODUCT AND POOR COMMUNICATION

THIS HINDUSTAN UNILEVER PUREIT IS MAKING A FOOL OF CONSUMERS.

WHEN I BOUGHT IT FOR THE FIRST TIME, THEY SAID THE CHLORINE CARTRIDGE WILL LAST 1500 LITRES OF PURIFIED WATER. I DIDN'T CARE TO TAKE NOTE OF THIS FOR THE FIRST TIME. BUT WHEN I HAD TO PURCHASE A REFILL FOR THE SECOND TIME, I WAS GIVEN AN OPTION OF A HIGHER CAPACITY OF CARTRIDGE. I OPTED FOR THAT PAYING RS 510. IT DIDN'T EVEN LAST, MAY BE, 500 LITRES.

I CALLED UP HUL PUREIT CUSTOMER CARE ON 9230500500 TODAY (16/8) AND NARRATED THE WHOLE STORY TO A LADY AT THE OTHER END. SHE SAID THAT A PERSON WILL BE SENT TO CHECK ON A CHARGEABLE BASIS AND I HAVE TO BUY A NEW CARTRIDGE AGAIN PAYING RS 510. WHEN I SAID THAT A PRODUCT SOLD BY THEM IS NOT PERFORMING AS PER THEIR SALE COMMITTMENT, THE REPLY WAS THAT IT IS MY PERSONAL MATTER. WHEN I SHARED WITH HER MY OPINION OF APPROACHING THE HONOURABLE CONSUMER FORUM WITH MY GRIEVANCE, SHE SAID THAT I WAS WELCOME TO DO.

THIS IS THE ATTITUDE TOWARDS CUSTOMER OF A GIANT MNC LIKE HINDUSTAN UNILEVER LIMITED.

TODAY I HAVE DECIDED TO PASS ON THIS WORD TO ALL I KNOW (AND I HAVE A HUGE CIRCLE PAN-INDIA) NOT TO USE ANY PRODUCT (WHETHER PUREIT, SOAPS OR ANY FMCG PRODUCT) OF HINDUSTAN UNILEVER LTD AS THEY BELIEVE IN ONE-TIME SALE & FOOLING THEIR CUSTOMERS.

I WOULD LIKE TO JOIN ANY ASSOCIATION / FORUM / INDIVIDUAL MEMBERS WHO HAVE ALSO SUFFERED LIKE ME AGAINST HINDUSTAN UNILEVER LTD AND TOGETHER WE CAN PERSUE LEGAL COURSE ALSO AGAINST THIS COMPANY.

PRANAY BHATTACHARYA

KONNAGAR, HOOGHLY

WEST BENGAL - 712235

# 9378001100

bhattacharya.pranay@gmail.com

Company: HINDUSTAN UNILEVER LTD PUREIT
Country: India
State: West Bengal
City: Hooghly

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