Hindustan Unilever Pureit water purifier
Non-delivery of Germkill Battery and callous customer service with negative attitude

I had booked a Germkill Battery. The order number is S10/DLI2329-014261. I was told the delivery would happen in 48 hours, as usual. When it was not delivered even after 72 hours, I called up again and lodged a complaint. The complaint No. is C102370024 (dated 29 June). I also placed order for another one- vide order number S10/DLI2329-014537 (dated 29 June). So in all I've ordered for two. Till date not even one has been delivered. Subsequently I inquired about it thrice more and complained as many times. These complaint numbers are: C102385419, C102378346. Surprisingly after one such conversation I got text message stating your complaint has been attended to and is being closed. It also asked for feedback to which I responded saying I am not satisfied. I don't know what "complaint has been addressed and attended to" mean, as the underlying point in that complaint is non-delivery of the Germkill Battery, which is still due. You may find all my correspondence against my mobile number 9810119622 in your system. I also wrote couple of emails to the email address of the customer care but nobody cared to respond. I am surprised at the attitude and level of service provided.

Could I get any help please. My email id is ddc2005@gmail.com.

Thanks

Dr. D. Chakraborty

Company: Hindustan Unilever Pureit water purifier
Country: India
State: Delhi
City: East Delhi

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