Hitachi AC
Poor service

My Hitachi AC suddenly stopped working on 20th May. After doing whatever checking possible at my end, I called their helpline. The number incidentally has changed (from 39898919 to 18002008585 and they have not bothered informing us. Had to get this number by dialling Justdial. When I called the dealer who sold me the AC, he was not aware of the new number.

Even though the call center took my complaint and kept repeating like a parrot that technician would come, after 4 complaints (I am sure this is recorded in their voice loggers), someone finally came today. He came by bus (surprising for a company whose recent ads say "Are you smarting than Hitachi". All other AC repairmen I know come in pairs and always in scooters, bikes etc. This guy came alone and by the looks of it no other AC company will hire him. I am giving the details of him and his boss. His name is Ripon, His boss's name is Arup Banerjee, who is a dealer of Hitachi Service.

If Hitachi hires stuff like him, they will not have to wait for Mamata Banerjee to close down them, they have their own enemies within!

The repairman came, inspected the AC briefly and announced a repair charge of Rs. 1000 plus Rs. 300 for coming to my home plus taxi charges. He thankfully did not ask me for dinner (would not have surprised me).

I checked with his boss, Mr. Banerjee on the rates, he immediately corrected me saying gas has leaked and therefore the charges will be Rs. 2500 and he was giving me a 6 month warranty cover.

I am writing this sarcastically, however I am acutely frustrated at this experience. Waiting for 5 days, then someone merely looks at your machine and says Rs. 1000, no no Rs. 2500 has to be paid. When will the AC be returned, they could not tell me, but certainly not before 3 days which was minimum

Someone has to do something about such high handed treatment. I cannot expect M/s Hitachi to go on with such horrible treatment of their customer base. I was in a mood to add a split AC for my living room - never again will I venture for Hitachi - and I shall make sure in my own little ways that I can, that no one should ever by Hitachi.

Company: Hitachi AC
Country: India
State: West Bengal
City: North 24 Parganas

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