HItachi Appliances
Worse Customer Support by Hitachi-A Brand in Itself

We wish we do not have to write at public forum for issues as trivial as servicing of AC and that too in respect of a reputed brand like HITACHI. However we are sorry to say that Hitachi after sales services is pathetic and frustrating in India.

During June & July Hitachi India has registered Multiple Complaints for service of same Air Conditioners one after another for routine service of an split 1 Tonne Hitachi AC installed at a prominent location in New Delhi. The AC was also purging water inside the room. Probably the drainage is choked.

i. No. 09610060397

ii. No. 096100605760

iii. And 096100607794

However till date servicing has not been done. The AC was installed in JUNE. No service has been provided even in the normal one year of warranty period. In July somebody purportedly on behalf of Hitachi came and took Rs 300, did something with indoor unit, did not touch outdoor unit, promised to come back for proper service, but never came back. Still the water is being purged inside room by AC.

The complaint has been lodged on Hitachi Global website as well, but it is of no anvil. So Hitachi buyers be aware of after sales services of Hitachi. As a buyer you pay more price for Hitachi Products on one hand and suffer for no after sales service on other hand.

Company: HItachi Appliances
Country: India
State: Delhi
City: West Delhi

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