Hitachi
AC not working

Hi,

This is Niranjan Bansal from Bhopal. I bought a brand new Hitachi split AC from Home shop 18 and it reached my address on time. However post installation, it was termed as Dead on arrival by technician. I called hitachi and reported the incident. calling and following up daily for two weeks, nothing was done.

Voice customer care was of no use, so I emailed Hitachi and after 6 business days I got a reply from Hitachin stating that as it is installed from outiside technician, we will not cover it under warranty.

I was shocked as I have other AC's namely Bluestar and LG and they never gave me this trouble of getting installed from outside.

I told Hitachi that I was not even aware that you guys provide installation service. They just disconnected my call.

I finally lost 36000 Rupees (two months) salary and have a non working AC.

Please help

--

Regards

Niranjan Bansal

9873910293

Company: Hitachi
Country: India
State: Madhya Pradesh
City: Bhopal

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