Hitachi
Hitachi a/c very poor performance

I have purchased a hitachi window a/c from kapila electronics pvt ltd b-1/6 community centre kanak puri new delhi-58 tel no- 47627777. This AC has never worked properly since day 1. its not working properly I submitted this complaint against it, but nothing was done. We were not given coupons for free services as well. When we submitted complaint for these issues with company's call center at delhi They started blaming dealer's installation. We are not being given any after sales services. Its cooling was least effective as well as poor than an air cooler even after whole night continuous operation. Some of false commitment and fake information provided by the dealer at the time of pre-sales enquiry are as following:-

1. Hitachi AC cools faster than OGENERAL, VOLTAS, BLUE STAR and CARRIER.

2. Faster and Maximum AIRFLOW.

3. Chills the room in a very less time.

4. No comparison with SAMSUNG, LG, GODREJ, WHIRLPOOL etc.

5. Lowest electricity Consumption.

6. No.1 in window AC’s.

7. Best after sale support.

 Some of the excuses given by dealer:-

1. Due to screeching summer it’s less effective. [While others AC is perfectly working]

2. They agreed that its flow is slow that’s why it takes time to chill the room. [Double time than others]

3. Due to double air flow design, this model has a problem, even they also discussed with company technicians. [Still they are selling and make customer fool]

I request you to help me regarding refund my amount as early as possible. After that bad experience, nobody wants to continue with HITACHI. It had not only the manufacturing defect since beginning and act & conduct of Dealer and Company officials also remained rude and irresponsible in providing service the AC Unit to me which certainly proves the deficiency of service.

I could not get any resolution for the purpose I purchased moreover I involved in contacting and has thus resulted in physical and mental agony to me.

please do respond on my complaint

thanking you

Company: Hitachi
Country: India
State: Delhi

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