Hitachi
Bad/Non-existent service

I purchased HITACHI air-conditioner 2 years ago. In the first year I was supposed to get 4 services, which I did not get. So, when I signed up for AMC one year back, I was promiced 5 services (instead of usual 4). But That promice remained on paper. Now my AMC is about to expire, and I'm trying to get a service, but the service center is very un-responsive. Many times, no one picks up the phone. After few attempts, I managed to register request for service, and after about 4 days, I'm still waiting. All I have is a SMS with request#.

Company: Hitachi
Country: India
State: Maharashtra
City: Thane

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