Hitachi
WORST QUALITY & WORST RESPONSE FROM EXECUTIVES

My latest complaint no is 12042300450 dated 23rd march against foul smell & malfunctioning of SWING of 1.5 tn HITACHI WINDOW A.C. which i have purchased from NEXT SHOP of SURAT in the month of NOVEMBER. Just 4 month months after its purchasing the problem regarding the swing malfunctioning started ; earlier their technician arrived after our complaint then instead of its replacement they glued the swing with FEVIQUICK and said it will create no problem; but again after 2-3months the same problem started ; this time they replaced the swing that time i have demanded for replacement of A.C. then he said in future if problem occur then they will replace it; then again from last one month the problem regarding the foul smell started & swing itself got damaged; earlier when i complained about the foul smell then they said this is due to deposition of soil over the parts of A.C. creating foul smell & hence they washed the A.C. with water ; but later after 2-3 weeks the same problem started this time the swing got damaged itself also; then they had taken the A.C to their workshop & said that after chemical wash they will return it within 24 to 48 hrs but this time again also they have replaced it after several complaints & several calls & after 5 days;this is not the end of the story ; they have told that they will arrange the swing but still it was in same condition; when i have demanded for replacement of A.C. then they have told me the new story that as per their policy replacement of A.C. will done only 1 month after the purchasing which i have heard the first time & regarding the swing today some of their executive has called & told that sir your swing cum grill set has damaged & you will have to pay approx 1900 if you want to replace it; there is no animal; nor small children in our house who will damage it; but now i am feeling that i have cheated by them; once you will pay a huge amount for your comfort to HITACHI then you will be it trap & there is no chance to escape; i appeal to all of you that please do not purchase such type of item with worst quality & service ; in fact in future i will never purchase or recommend any one to purchase any item from HITACHI

Company: Hitachi
Country: India
State: Gujarat
City: Surat

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