Hitachi
Service not given

Nobody is listening to attend my complaints – from a world fame company – “HITACHI”

I am calling to the concerned regularly since last one week even thrice a day but no body listening

Dear Authority,

My Complaint number

• On dated May 24: (1) 120 52500 358 – case and (2) 120 52500 364 – case

• On Dated May 28. 2012 : (1) 120 529000 80 – case and (2) 120 529000 82 - case

Reference:

• I purchased two Window AC on 18/06 vide invoice no SLF02A050010005321 from TATA CROMA DLF MEGHA MALL Gurgaon in the Name Kuldeep Singh Chauhan

• I called only Company to install and shift the units.

My Units’ Complaints are:-

• My One unit being very hot and not working properly.

• Second unit is not cooling as required.

• Both Units’ front and rear soft nets are pressed badly – it’s not good. (Your field technician Mr Javed came when shifted the units).

• He “Mr Javed” partially damaged my units and not working properly.

• After few days when we checked the ACs and found one unit damage due to high voice.

Complaints against the technicians:-

1. I feel your technicians are unskilled labours.

2. Field technicians are handling the units carelessly.

3. Always these technicians insist to sign the service paper at the spot without checking it to run the unit at least one hour running.

4. These technicians are not polite – some time very rough on asking something.

5. On shifting your Technician Mr Javed came and damage one AC unit and he did not inform us.

Please, do the needful.

6. On May 27, your technician Mr Sumit came in a hurry and treating the units very carelessly and insisting to sign the service paper. But problem not resolved. (complaints : 120 52500 358 and 120 52500 364.)

I had to lodge a second complain:-

• On May 28, I had to lodge second complaint –((1) 120 529000 80 – case and (2) 120 529000 82 – case)

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• I dialled to 07935324848 at 9.40am on 2nd may. 2012 – Mr Janadarn – gave me email customercare@hitachi-hli.com and suggested me to dialled to the same number but extension 2

• To Purvi - I dialled to 07935324848 – extn 2- at 9.40am on 2nd may. 2012 – she assured me to do the needful.

Company: Hitachi
Country: India
State: Haryana
City: Gurgaon

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