Hitachi
Pathetic service from hitachi after purchasing a new model on 1st june'2012

Hi,

I recently purchased a new Hitachi AC (Kaze model) on 1st June' from Jaipur (Rajasthan, India). The person who was supposed to come for installation/demo (Mr VASIM, 9772093604) did not turned up and instead sent a carpenter on 2nd June at 9 PM on 2nd June. The carpenter told me that some 16 ampere switch was required.By this time all the electronics shops were closed, he discussed with the servicing person from hitachi and that person told him to connect the stabilizer wire directly to mains (Power Switch) and paid him the charges according for installation woodwork.

Yesterday there was a sparking in my switch and since then my switch is not working (might be that rubber has melted down).

I am continuously in touch with the Hitachi people here in Jaipur, they are saying that they will send the technician day after tomorrow. Is this some kind of a joke.

NO PERSON FROM HITACHI EVEN CAME DOWN TO MY PLACE SINCE I HAVE PURCHASED A BRAND NEW AC. AND WHO IS GOING TO PAY FOR THE SWITCH (OR THE ENTIRE LINE) WHICH HAS RESULTED IN SPARKING IN MY HOUSE.

AND WHAT ABOUT MENTAL TRAUMA I AM GOING THROUGH.

I AM DYING IN 46-47 DEGREE TEMPERATURE AND YOUR EXECUTIVES ARE JUST NOT TURNING UP.

I have raised a complaint with complaint no : 12060403880

Company: Hitachi
Country: India
State: Rajasthan
City: Jaipur

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