Hitachi
Poor service - no technician sent after 48 hours

Hitachi airconditi​oner service complaint No. 1207020095​5

I had made the aforementioned complaint on 02.07.2012 as my AC

suddenly stopped functioning. Despite numerous reminders my complaint

has not ben attended by any service personnel as yet. On 02.07.

when the comlpaint was lodged, it was informd that the staff would

reach within 24 - 48 hours of complaint and they gave me the phone

number of the service centre to follow up. When I called up the

service centre, they refused to provide any technician to help on the

ground that all of them were on holiday. After much persuasion, they

had pity on my begging [after all that is what a customer beccomes

when it comes ot seeking customer support after buying a product from

a big company] and saud that he would try to send someone the next

day, .i.e. 03.07. Hoping that my plea would show some result, I was

left disappointed when on 03.07.2012 also no technician turned up. I

called the service centre and was informed that it would take another

48 hours. I was shocked. I had asked for a Hitachi techinician because

I was not sure of getting the AC repaired from non-hitachi technician

as then the Company would not honour the guarantee. However, such an

abnormal delay has left me with no choice.

Company: Hitachi
Country: India
State: Delhi
City: New Delhi

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