HITACHI : Model No. RAV018EQDZI-M/C Sr. No. 100B24758
Poor CUSTOMER SERVICE

TO

HITACHi HOME & LIFE SOLUTIONS (INDIA) LTD.

HITACHI COMPLEX, KARAN NAGAR, KADI,

DIST. MEHSANA-382727 GUJARAT

CC-1:

CS Cooling Solutions Pvt. Ltd. (Dealer)

167, 1st Floor, LSC-III, Vardhman Star Citimall, Sector-7

Dwaraka, New Delhi-110075 Tel: 25084860; M: 9899655441

CC-2:

Delhi State Consumer Protection Agency, A-Block, First Floor,

Vikas Bhavan, I.P. Estate, New Delhi-2

Dear All,

Sorry to inform that with great enthusiasm, we purchased Window 1.5T AC

on 04/04/10 from Dwarika Dealer, with the presumption that it is one of the best 3 Star

BEE product from MNC's, who provides the best Customer Service than most of the other

India Companies. (Vide Book No.14; S No. 686, Dt. 04/04/10)

Unfortunately our hopes have been dashed to ground as no Service Engineer

despite several reminders, has visited us for the demonstration either from the

Hitachi Company and / or from Dealer, till date.

Will you kindly look into the matter and direct the concerned staff to get in action before

it is too late. Lest New Customers are not put to such an embracement and a negative

word / wave starts spreading across to the Consumer Protection Agencies in NCR of Delhi.

Your early action and conformation on the matter under question would be highly appreciated.

Thanking you with best regards, faith and good-will,

Yours sincerely, for

NATURAL RESOURCES INDIA FOUNDATIONS (NRIF)

R P MATTOO, PRESIDENT

AC Installed at:

A-202, Badhwar Apartmnets, Plot-3; Sector-6, Dwarika, NDelhi-10075

Company: HITACHI : Model No. RAV018EQDZI-M/C Sr. No. 100B24758
Country: India
State: Delhi
City: West Delhi

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