Hitachi Model No.R-S31SVND
The Refrigerator not Cooling

Dear Sir,

I have been an Hitachi Customer since 2 1/2 yrs. I have a Hitachi Refrigerator with triple door. In this two years i have always had problems with the service of the company. This time it is the worst. The Refrigerator is not functioning since 24th June, 10 Thursday. On the same day we had called our dealer Neptune Electronics informing them about the Complaint. But when no one visited us till saturday morning, we again called up the dealer where we learned that he had not informed the service centre nor did he told us to do so. The company technician didnt visit us on saturday. When Finally the Technician arrived on Monday 28th morning, he informed that some fan was not working and thus he will go back to service centre and will inform us about the estimate, but surprisingly no one called up and now today on 29th june, 10 when i couldnt control it any longer i had to again call up the service centre, and when i asked them about the status, they r then informing that the required spare was not in stock and would take a few days to get it. This is totally unprofessional from the company like yours. The service centre guys are not even bothered to inform us.

I am really fed up of all this, even after spending 36000/- we surely expect atleast decent service. I had spoken to Mr. Trivedi, who is very coolly explaning me that the delay happened because of mis communication with dealer. But what has that got to do with me. I am really fed up with this attitude and the problem it causes to live without a refrigerator. Now i would like an explanation from the Company as to why we have to suffer so much inspite of your boasting about your stupid service. I would like to take this matter to the highest level and wont even mind going legal for the same.

And now after three months of fighting with the company service centre. Now they are saying the compressor gas is not working and thus we have to pay another 6000/- for the same. The fridge is just 2 1/2 yrs old and its faced so many issues

Thanking you.

Regards,

Shabbirhussain Bharmal

9016547152

Company: Hitachi Model No.R-S31SVND
Country: India
State: Gujarat
City: Rajkot

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