Hitachi Refrigerator
Cooling Problem

I purchased Hitachi Refrigerator on 22nd Dec from vijay sales bill no 45729. chasis nos 2170600356 (rs31svnd)

There was cooling problem in my fridge. The first complaint which I made to Hitachi service center (Toll Free No. 18002008585) was in the month of April. Since then I am struggling to resolve this problem. Following are the details of the work carried by the Hitachi technicians so far.

1. In first visit of technicians from Hitachi, . Technicians checked the Refrigerator and said that there is gas problem in refrigerator and needs to be filled the gas again. He ensured that the problem will be resolved in 5 days.

2.Hitachi Technicians visited my place after 1 month (in May) to repair AC however the complaint was made to repair Refrigerator. I asked him to check the problem in refrigerator but he refused to check the problem in refrigerator and said that he is specialist in repairing AC only. He said that other Technician will visit the place soon to resolve this problem.

After long 3 months we are still having the same problem and I have been continuously following the them to get this issue resolved, however i am unable to receive the response form them.

I am struggling since last 3 -4 month to repair the fridge. If manufacturing company’s service centre can not rectify the problem than I don’t know who else will be able to rectify it.

Can some one advise who will be able to help on this issue.

Complaint no - 111100502849 and 111100301503.

Company: Hitachi Refrigerator
Country: India
State: Maharashtra
City: Mumbai Suburban

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