HITACHI SPLIT AC
HITACHI AC - WORST POST SALES SERVICE SUPPORT

Hi,

I bought a HITACH Split AC in the IInd week off May and the same got installed in my home by HITACHI service representatives.

I faced few problems in the AC functioning and to rectify the same logged a service complaint with HITACH 044 – 35324848 on May 27.

Service Complaint Number: 12052601492

TILL DATE NO ONE FROM HITACH HAS COME TO SERVICE MY REQUEST.

MY AC IS UNDER WARRANTY .

I have been calling the HITACH service support number 044 – 35324848 (by selecting option 2) to know my service request status and was hearing one of the below responses.

 Your service request has been assigned high priority and it will be attended by tomorrow.

 Your service request has been assigned high priority and it will be attended by today

 You have to dial 044 – 35324848 followed by 2 to reach follow-up team. This is the way I have reached the support person.

 You can call Chennai office for further details

 You can send email to our customer care to escalate

 You can call our Ahmedabad office to escalate

I have sent email to HITACHI’s customer support email ids 'customerservice@hitachi.co.in' and 'customercare@hitachi-hli.com' but not even received email acknowledgement.

Whenever I asked the support team member to transfer the call to a higher authority they simply say..

 They do not have the access

 Higher authorities are not available at this moment

 Dial 044 – 35324848 followed by 2 to reach them

I have been following with the HITACHI but till date nothing has happened.

I AM NOT SURE HOW TO BRING THIS KIND OF WORST POST SALES SERVICE SUPPORT PROBLEMS PROVIDED BY HITACHI TO WORLD VISION.

Thanks,

S.Ravi

Company: HITACHI SPLIT AC
Country: India
State: Tamil Nadu
City: Chennai

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