Hitachi Summer TM
Not working

Hi,

This is in regards to issues I have been facing since last two days. In April I purchased the best 2 ton available and since then I was not using it because it was installed through Hitachi in my living hall.

On Monday I first used it as my guest came ands to my surprise the unit was as good as not working. I logged a complaint in evening and I was told that your issue will be resolved in 48hrs. I told that if it can be treated as priority request as I have my guests and would be here for a week. The rep said they would get it rectified soon

Since then I have been making multiple calls and every time the folks said that we have marked the request as urgent and I will get a call. From first day I have been asking them if they can give me number for local center from where technician would come so that I can follow-up and every time they said they don’t have it.

Today morning when I again called the agent I spoke was Karan ashani who said the same thing. Post multiple calls in evening I again got this guy who then said I to take number of local center and if I can follow-up.

Then I asked that why w as it not shared with me at first time, I later asked if I can speak to his supervisor for which he denied saying that there are none and asked me to redial and press 2 where I would get supervisor. When I did this the person told that all supervisors leave at 6 and there are none.

This is worst customer service I ever faced and when I needed the best support I did not get. I trusted this brand considering best customer service to which iam getting worst. It’s been two night and now three that there is NO FOLLOWUP and my guests are staying even I buying the best AC.I would not recommend this brand to anyone neither would buy any products and if possible please take the unit back and refund me.

Company: Hitachi Summer TM
Country: India
State: Delhi
City: West Delhi

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