Home shop 18
DAMAGE PRODUCT & NO PROPER RESPONSE

I (VINOD SINGH) HAVE BOOKED THE ORDER ON 20/7 FOR SAMSUNG STAR (S5233) & THE PRODUCT CODE IS 42188 & I WAS CHARGED 8899/-(THROUGH MY CRIDET CARD). I RECEIVED IT ON 29/07 BUT THERE WAS NO BATTRY, EAR PHONE WAS DAMAGED & THE PRICE WAS ON THE BOX IS 7350/- WERE U PEOPLE TOLD THE MRP IS MORE THAN 10000/- & OFFER IS 8899/-. I CALLED TO HOME SHOP ON SAME DAY & I GAVE THE COMPLAIN ABOUT THIS 3 POINTS. THEY TOLD AFTER CHECKING IT THEY WILL GET BACK IN 2 DAYS. I HAVE NOT RECEIVED ANY CALL & I CALLED ON THIRD DAY TO KNOW THE STATUS OF COMPLAINT, THEY SAID IT IS STILL UNDER PROCESS THAN I CALLED AGAIN AFTER 2 DAYS & THEY SAID STILL UNDER PROCESS & I ASKED TO CONNECT ME TO THE SENIOR OFFICER, WHO CAN RESOLVE THE ISSUE. I SPOKE TO MR ABHISHEK (FLOOR MANAGER) & I TOLD TO CANCEL MY ORDER, HE SUGESTED ME TO SEND THE PRODUCT BACK, I ASKED HIM IF I SEND THE PRODUCT & BY THE TIME IT REACHED TO U, IF ANY THING IS MISSING WILL BE ABLE TO TAKE RESPONSIBILITY.BY SAYING…WAIT FOR A MOMENT HE KEPT ME HOLD FOR 20 MINUTES & THE LINE WAS DISCONNECTED. WHEN EVER I CALLED, HE IS BUSY. ALMOST I SPOKE TO EACH & EVERY EMPLOYEE OF HOME SHOP 18 BUT I GOT ONLY 1 ANSWER HE IS BUSY. MY CREDIT CARD STATEMENT WILL BE GENRETATED ON 16 OF EVERY MONTH, IF THIS AMOUNT COMES IN MY STATEMENT WHO’S GOING TO PAY & WHY SHOULD I PAY WHEN I HAVE NOT USED THE THING & IF DUE DATE CROSSES WHO WILL PAY THE INTEREST FOR IT.

IF U PEOPLE WILL NOT SOLVE THE ISSUE, THAN I WILL GO TO THE CONSUMER COURT FOR JUSTICE & I HOPE I WILL GET JUSTICE...

Company: Home shop 18
Country: India
State: Andhra Pradesh
City: Hyderabad

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