SONY-KLV-V40A10-E32 LCD
Inability of service centre to repai

I had purchased an SONY LCD KLV-V40A10 -E12. Purchase date 15.10.2006

Some one month back it stopped working and immediately I contacted the sony service centre:

M/S.Vega Electroics, 91-22-20328118. mobile 9820000327. They have taken the LCD as soon as I compalined. They are not able to repair because the required part is not available in India. They say they are expecting from Singapore and it is difficult to get sapre parts for this model. My questions are as follows:

(1) It was the most expensive TV at that time. I paid around Rs.1, 50, 000 and today similar models are available around Rs.70000. The service centre says the repair cost can go upto Rs.18000/- If I want to sell on exchange I will get only Rs.5000/-

(2) This clearly indicates that Sony corproation is not bothered about the past customers who have paid high. Why we should pay such a big money for a spare part when the price of TV itself has come down. On the contrary, they should repair it free or for a nominal charge.

(3) Why they are not keeping sufficient spare parts in India?

(4) I request responsible officer of Sony to get in touch with me in my mail Kasi.dr@gmail.com

Company: SONY-KLV-V40A10-E32 LCD
Country: India

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