Hot Spot mobiles
No proper service

To whomsoever it may concern:

This is in reference to the Nokia mobile phone (6300) that I bought from Hot Spot Mobile Store in Ameerpet, Hyderabad on 18 Sep 2008. I was sold a 2 year warranty (care pack) service on the mobile phone by the store person and I have made an additional payment also. The phone IMEA number is 354189029374454.

I have given the phone for repair under the extended warranty on 21 March at the same store (store code: 956) and have also indicated the mobile number on which I can be reached. However, I have never heard from the store on the status of the phone repair.

I walked into the store 3 times in the last 2 weeks but ended up getting excuses for not being able to update me. Twice, I was told that it is power cut time and hence they will not be able to check the status and the third time I was told that the service is only between 10 AM to 8:00 PM. I was in the store around 9:00 PM.

Unfortunately, nothing is mentioned on the service job sheet regarding the timing. Over and above this, the sales person was quite rude and behaved as if the store is doing a great deal of favor to me.

It has surely caused a lot of inconvenience of not having the phone for more than 3 weeks and above all, I don't even know the status of my phone.

I thought your store has a brand, a chain of stores and the service might be good; hence I bought a phone there. I guess, I am totally mistaken and now I know that the people lack customer service too, leave apart servicing the mobile instruments.

I have also tried on the Mobicare line no - 60005566 (mentioned on the job sheet) and it says that the number does not exist. I wonder if this email will reach anyone.

My complaint is on the following:

1. No proper response

2. Inconvenience caused due to lack of reponse

3. Unwelcomed behavious of the store person.

4. Wrong information on the job sheet (incorrent mobile number).

A quick response to solve my issue will highly be appreciated.

Thanks in anticipation,

Venkat Vishwanath

Company: Hot Spot mobiles
Country: India
State: Andhra Pradesh

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