Electrolux
AC not being replaced

This is in reference to my conversation with you regarding the replacement of the Electrolux 0.8 ton AC.

It is with immense dissatisfaction that I am hereby forwarding the details of the proceedings that took place.

I had bought this videocon AC through Times internet Ltd vide invoice No 2504902047, order No 2246323 on 12/05/09

With in one month of buying this, the AC stopped functioning totally.

After which I spoke to Indiatimes and they forwarded me the number of direct videocon call center.

After speaking to them, I was promised that some duty engineer would come and visit us as soon as possible. After repeated calls, and going from pillar to post, finally an engineer from Apollo, Tagore garden came to inspect and said that there is some leakage in the AC air and that it could be repaired. Since I had just bought that AC, I told them to replace it and not repair. But on their constant perusal, I agreed upon it. After a week passed by the AC again stopped functioning and this time again the engineer came and said that there is some problem with the valve or something. He also said that we would replace it as soon as possible

Seeing that nothing is happening and it has already been more than three months since this saga was continuing, I again started calling the call centers, when I was told that you could help me.

It’s been at least 4-5 times since we have spoken within past 3 months and every time an engineer visits, asks for the photocopy of the invoice, promises that the AC will be replaced as soon as possible but nothing really happens. You yourselves know the pain and trauma I have been through talking to almost 10 -15 of your companys employees and literally begging them to do the needful

I am also attaching herewith the scanned copy of my invoice, sign of engineer Mr. Harish, and another copy of videcon center engineer’s visit.

My complaint no s are

DEL 2307090971

And 1134199

The other persons whom I have spoken to include

Mr Harish ph no 9654141203

Mr Goldy 9654141251

Mr sanjay Sharma 9654141240

With this I would like to mention here that I have been a regular customer with the videocon and the internet times as I really thought of these organizations to take care of the feedback and the responses of the customers

However, with the present attitude I am really sad and depressed more than being angry. I hope you can rectify, if not make up for the delay and the agony I have been through and replace the AC as soon as possible

Hoping in anticipation

Dr Mohit Chowdhry

Incharge

Blood Bank

Paras Hospitals

Gurgaon

9650256131

Company: Electrolux
Country: India

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